Work
Most of this is IT support and systems administration: standing up and running M365, managing endpoints and identity, and modernizing paper-heavy operations. Where it helps, I add automation and AI to take repetitive work off the queue.
On-site and remote IT support for thousands of employees, with device lifecycle, onboarding and offboarding, and self-service request workflows that replace paper.
EPIC: IT operations and support at scale
Built an AskScout/Copilot self-service path that cut a recurring IT and Operations ticket category by about 25-40%.
Building IT from the ground up: server room and local network, Microsoft 365 stand-up, and a company-wide migration off shared drives.
Fresh n' Lean: building the IT department from the ground up
Led the company-wide Dropbox to SharePoint Online migration and M365 stand-up.
Power Automate workflows and internal AI support assistants that deflect repetitive IT and HR requests and speed up self-service.
AskScout: evaluating an internal IT and HR support assistant
Established a repeatable evaluation and QA posture for the internal support assistant.
Trust layer
If you want a feel for how I work, start with the case studies and the resume. Everything maps to real roles and projects, and you can ask me about any of it directly.
The through-line
Start with the case studies if you want the story. Use the resume view if you want the experience framed for a role. Reach out if you already know what kind of help you need.