Case Studies
I wrote these so you can see the problem, the choices, and the outcome without having to sit through portfolio theatre.
Operations Area Manager and CIO mentee who piloted Microsoft 365 Copilot early and expanded it to a ~50-person department, built Copilot Studio agents grounded in SharePoint, migrated content off shared drives, and supported 3,500+ employees with Intune device lifecycle and self-service workflows.
Piloted Microsoft 365 Copilot and ran IT support for 3,500+ employees across affiliated companies
Started and ran IT: server room and local network, Microsoft 365 stand-up, and a company-wide Dropbox to SharePoint Online migration, plus Jira/Confluence administration and PMO support.
Founded and ran the IT department, from server room to a company-wide M365 migration
Quality and evaluation work for AskScout, the internal IT and HR AI support assistant, so answers stayed accurate and trustworthy before rollout.
Repeatable evaluation so an internal support assistant could be trusted